{"id":979,"date":"2026-08-02T07:39:11","date_gmt":"2026-08-02T07:39:11","guid":{"rendered":"https:\/\/panaxpharma-eg.com\/?page_id=979"},"modified":"2026-08-09T10:15:44","modified_gmt":"2026-08-09T10:15:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/panaxpharma-eg.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about your orders, medicines, and policies<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrivacy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Medicines & Storage<\/span><\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Q<\/span>\nWhat is the ideal temperature for storing most medicines?<\/span>\nA<\/span>\nMost Panax Pharma products should be stored between 15\u00b0C and 25\u00b0C (59\u201377\u00b0F). Always check the specific storage instructions on the package insert or label.<\/span><\/div>\n\n
Q<\/span>\nCan I keep medicines in the bathroom cabinet?<\/span>\nA<\/span>\nWe advise against it. Bathrooms often have high humidity and temperature fluctuations, which can degrade active ingredients. Keep medicines in a cool, dry place away from moisture.<\/span><\/div>\n\n
Q<\/span>\nDo I need to refrigerate Panax Pharma products?<\/span>\nA<\/span>\nFor syrup-suspension product. Some biologics and certain liquid formulations require refrigeration (2\u20138\u00b0C). Never freeze unless explicitly stated.<\/span><\/div>\n\n\n
Q<\/span>\nDoes light affect medicine potency?<\/span>\nA<\/span>\nYes. Many active ingredients are light-sensitive. Keep medicines in their original opaque or amber containers and store them away from direct sunlight.<\/span><\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Returns & Exchange<\/span><\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Q<\/span>\nWhat is Panax Pharma\u2019s return policy for unopened products?<\/span>\nA<\/span>\nWe accept returns within 14 days of delivery for unopened, undamaged products in their original packaging. A full refund or exchange is processed once we receive the return.<\/span><\/div>\n\n
Q<\/span>\nCan I exchange a product I received by mistake?<\/span>\nA<\/span>\nAbsolutely. If you received the wrong item, contact our support team within 48 hours. We’ll arrange a free exchange and cover the return shipping.<\/span><\/div>\n\n
Q<\/span>\nAre prescription medicines eligible for return?<\/span>\nA<\/span>\nFor safety and regulatory reasons, prescription medications cannot be returned or exchanged once dispensed, unless there is a product defect or error from our side.<\/span><\/div>\n\n
Q<\/span>\nHow do I initiate a return or exchange?<\/span>\nA<\/span>\nSimply log in to your Panax Pharma account, go to ‘My Orders’, select the item, and click ‘Return\/Exchange’. You can also connect with us by whatsapp<\/strong> with your order number.<\/span><\/div>\n\n
Q<\/span>\nHow long does it take to process a refund?<\/span>\nA<\/span>\nOnce we receive and inspect the returned item, we process refunds within 3\u20135 business days. The timeline depends on your payment provider.<\/span><\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Privacy & Security<\/span><\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Q<\/span>\nHow does Panax Pharma protect my personal information?<\/span>\nA<\/span>\nWe use end-to-end encryption, secure servers, and strict access controls. All health-related data is stored in compliance with GDPR and HIPAA guidelines.<\/span><\/div>\n\n
Q<\/span>\nDo you share my data with third parties?<\/span>\nA<\/span>\nWe never sell your data. We may share information with trusted partners (e.g., shipping carriers) only to fulfil your order, and they are bound by strict confidentiality agreements.<\/span><\/div>\n\n
Q<\/span>\nWhat is your policy on prescription privacy?<\/span>\nA<\/span>\nYour prescription details are encrypted and accessible only to authorised pharmacists and support staff. We never store payment or prescription information on public servers.<\/span><\/div>\n\n
Q<\/span>\nCan I delete my account and data?<\/span>\nA<\/span>\nYes. You can request account deletion via your profile settings.<\/span><\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Didn’t find your answer?<\/h3>\n

Our team is ready to help you 24\/7<\/p>\n

\ud83d\udd50 Response Hours: 9 AM \u2013 12 AM (including Fridays)<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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