Frequently Asked Questions
Everything you need to know about your orders, medicines, and policies
Medicines & Storage
Q
What is the ideal temperature for storing most medicines?
A
Most Panax Pharma products should be stored between 15°C and 25°C (59–77°F). Always check the specific storage instructions on the package insert or label.
Q
Can I keep medicines in the bathroom cabinet?
A
We advise against it. Bathrooms often have high humidity and temperature fluctuations, which can degrade active ingredients. Keep medicines in a cool, dry place away from moisture.
Q
Do I need to refrigerate Panax Pharma products?
A
For syrup-suspension product. Some biologics and certain liquid formulations require refrigeration (2–8°C). Never freeze unless explicitly stated.
Q
Does light affect medicine potency?
A
Yes. Many active ingredients are light-sensitive. Keep medicines in their original opaque or amber containers and store them away from direct sunlight.
Returns & Exchange
Q
What is Panax Pharma’s return policy for unopened products?
A
We accept returns within 14 days of delivery for unopened, undamaged products in their original packaging. A full refund or exchange is processed once we receive the return.
Q
Can I exchange a product I received by mistake?
A
Absolutely. If you received the wrong item, contact our support team within 48 hours. We’ll arrange a free exchange and cover the return shipping.
Q
Are prescription medicines eligible for return?
A
For safety and regulatory reasons, prescription medications cannot be returned or exchanged once dispensed, unless there is a product defect or error from our side.
Q
How do I initiate a return or exchange?
A
Simply log in to your Panax Pharma account, go to ‘My Orders’, select the item, and click ‘Return/Exchange’. You can also connect with us by whatsapp with your order number.
Q
How long does it take to process a refund?
A
Once we receive and inspect the returned item, we process refunds within 3–5 business days. The timeline depends on your payment provider.
Privacy & Security
Q
How does Panax Pharma protect my personal information?
A
We use end-to-end encryption, secure servers, and strict access controls. All health-related data is stored in compliance with GDPR and HIPAA guidelines.
Q
Do you share my data with third parties?
A
We never sell your data. We may share information with trusted partners (e.g., shipping carriers) only to fulfil your order, and they are bound by strict confidentiality agreements.
Q
What is your policy on prescription privacy?
A
Your prescription details are encrypted and accessible only to authorised pharmacists and support staff. We never store payment or prescription information on public servers.
Q
Can I delete my account and data?
A
Yes. You can request account deletion via your profile settings.
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